Essentially, consumer law is the regulation of business behaviour in the marketplace. It is an evolving area of law which impacts, to some degree, on all trading, commercial and financial activities, including business to business dealings and the more traditional consumer transactions.
There are many sources of consumer laws, each with their own nuances, which impose rights, obligations and standards of conduct. Understanding which laws apply and how they affect your dealings with suppliers, customers, service providers and government regulators can be a daunting experience. Our expertise across a range of consumer law regimes means we can provide timely, accurate and practical advice on the particular consumer laws that are relevant to our clients' commercial interests.
Disputes involving consumer laws can arise in a variety of contexts and each situation is unique. However, there is a common need for timely, accurate and practical advice. Whether you are caught in an unsound deal because of someone else's misleading or deceptive conduct or are faced with a complaint in relation to defective or sub-standard products or services, we seek to provide timely, accurate and practical advice on all aspects of the dispute to help you achieve the best result at the earliest possible time.
Focus areas include:
general misleading or deceptive conduct claims
misleading or deceptive conduct in the sale or provision of financial products or services
consumer claims in relation to defective or sub-standard goods or services
accessorial liability (claims against directors, officers or others involved in contraventions of consumer laws)
dealings with government regulators
drafting and advising on consumer and small business contracts, including standard form contracts